HOW TO PRESENT A MENU

TASK NUMBER:     BAR-02
DEPARTMENT:     F&B – Bar/Night Club
Why is this task important for you ?
Answers:
1.    To maximize the guest satisfaction
2.    TO be professional in the delivery of personalized service all times.

                                              STEPS     AND         STANDARDS
1) Check the menu.Service Associate should check all the condition of the menu cover and the menu pages before presenting to the guest.
2) Self introduction.
“Good Morning/Afternoon/Evening,Mr./Mrs. Sir/Madam, my name is (your first name)”.
3) Presenting the Menu.
Standing at the right side of the guest, bend the upper body, before presenting the menu; it is our standard in this bar to bring the house champagne to guest to ask him/her whether he/she prefers to have a glass of house champagne. If not, then present the opened menu (first page) in front of the guest and say:                          “This is the menu”(use your right hand).

            HOW TO TAKE A DRINK ORDER
TASK NUMBER:     BAR-03
DEPARTMENT:     F&B – Bar/Night Club
Why is this task important for you ?
Answers:
1.    To maximize the guest satisfaction
2.    To ensure suggestive selling is made.
3.    TO be professional in the delivery of service at all times.
                               
                                                    STEPS    AND    STANDARDS
1) Offer assistance. 
After presenting the menu, prompt the guest to place the drink order by saying “Mr./Mrs./Sir/Madam XXXX, may I take your drink order”.  
2) Suggestive selling.   
Recommend the cocktail/mocktail/wine of the month or special’s of the month.   
3) Check understanding.    
Repeat the beverage order to the guest after written on the order pad.
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