DEPARTMENT: F&B – Bar/Night Club
Why is this task important for you and our guests?
Answers:
1. To maximize guests satisfaction.
2. To ensure coffees are served consistent
3. To ensure the coffee and Tea is hot
STEPS AND STANDARDS
1) Make coffee by the pot.
Pre-heat the pot – fill the pot with hot water from the boiler and leave it for 2-3 minutes.Empty the pot off the hot water.Fill coffee in a heated thermos pot from the coffee brewing dispenser.
2) Make coffee by the cup.Rinsed the cup with over-flowing hot water, empty the cup of the water and place it under the coffee machine nozzle and then press button for regular coffee.
3) Proceed to and approach the guest table.Say “Excuse me, Mr./Mrs./Ms./Sir/Madam (Guest Name), may I serve your coffee?”If yes, stand at the right side of the guest with your right leg slightly in front of the table.Place the pot or cup on a non-slip service tray together with hot milk, sugar bowl / set (Depending of the hotels’ equipment) and lemon plate.
4) Serving coffee by the cup.Place the hot milk, sugar bowl / set (Depending of the hotels’ equipment) and lemon plate above the cup.Place coffee cup set on the right side of the setting, with cup handle pointing horizontally (3 o’clock) to the right and coffee spoon parallel to it on the top of the saucer.
5) Serving coffee by the pot.Place the hot milk, sugar bowl / set (Depending of the hotels’ equipment) and lemon plate above the cup.Place coffee cup set on the right side of the setting, with cup handle pointing horizontally (3 o’clock) to the right and coffee spoon parallel to it on the top of the saucer.Handle the coffee pot with the right hand, thumb on top and fingers at the handle’s grip.Pour the coffee into the cup approximately 15-20 cm above the middle of the cup until 2/3 full.Place coffee pot above the cup at 45 degrees.
6) Before leaving the guest table.
Say “Please enjoy your coffee” with a smile.
HOW TO SERVE A TEA
STEPS AND STANDARDS
1) Making the tea.Pre-heat two pots – fill the pot with hot water from the boiler and leave it for 2-3 minutes.Loose Tea :Fill 1 tea pot with loose tea leaves and the other 1 tea pot with hot water only.Prepare 1 set of tea strainer on an underliner to strain the tea leaves and one small plate with two lemon slices; one in the lemon squeezer, one on the plate. Tea Bag :Fill 1 tea pot with one tea bag and the other 1 tea pot with hot water only.Prepare one small plate with two lemon slices; one in the lemon squeezer, one on the plate.
2) Proceed to and approach the guest table.
Say “Excuse me, Mr./Mrs./Ms./Sir/Madam XXXX, may I serve your tea?”
If yes, stand at the right side of the guest with your right leg slightly in front of the table.Place the pot or cup on a non-slip service tray together with hot milk, sugar bowl / set (Depending of the hotels’ equipment) and lemon plate.
3) Serving the tea
Place the hot milk, sugar bowl / set (Depending of the hotels’ equipment) and lemon plate above the cup. Place tea cup set on the right side of the setting, with cup handle pointing horizontally (3 o’clock) to the right and coffee spoon parallel to it on the top of the saucer.Handle the tea pot with the right hand, thumb on top and fingers at the handle’s grip.Pour the tea into the cup approximately 15-20 cm above the middle of the cup until 2/3 full.Place tea pot above the cup at 45 degrees.
6) Before leaving the guest table.
Say “Please enjoy your tea” with a smile.
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