HOW TO SERVE SNACKS TO THE TABLE

NUMBER   :     10
DEPT         :     F&B – Lobby Lounge
 is this  important for you ?
1.    To maximize the guest satisfaction
2.    TO be professional in the delivery of personalized service at all levels of interaction.
STEPS     AND    STANDARDS
1) Serve tit-bits to the guests.
Once the guests order beverage and you print it through POS, you get to bar counter pick up beverage with the tit-bits together.There is no charge for these snacks.One container of snacks is usually provided for one table.
           
        HOW TO PRESENT A BILL
NUMBER   :     11
DEPT         :     F&B – Lobby Lounge
 is this important for you ?
1.    To maximize guests satisfaction.
2.    To ensure the bill presented is the correct one
3.    To ensure the bill folder is clean
4.    To ensure the bill presented in a timely manner
5.    To ensure the guest is thanked for coming to the restaurant
 
STEPS    AND    STANDARDS

What are SOPs?

SOPs, more formally known as standard operating procedures, are documented practices designed to ensure consistency in business practices and operations. Many people think of SOPs as only applicable in hands-on laboratory and manufacturing contexts. According to the Environmental Protection Agency, one of the main goals of SOPs is mandating how equipment is maintained, adjusted and used. However, SOPs can also cover more analytical processes, meaning that they can be applied in a variety of business contexts.

A Standard Operating Procedure (SOP) is a document dictating a set of explicit instructions to successfully accomplish a specific goal. SOPs are intended to be followed without deviation, and provide all the required details and decision branches required to perform a given procedure.

Meaning
o    SOP stands for "standard operating procedure."
Features
o    An SOP includes step-by-step instructions for completing a specific task.
Significance
o    SOPs are useful when a specific process must be followed every time a task is performed.
Potential
o    A written SOP will allow a person who is unfamiliar with the task to fill in. If an employee quit with no notice, the SOP would help another employee complete that person's work.
Warning
o    An SOP should only include instructions for one task. Overloading an SOP with irrelevant information will make it difficult to use.
Expert Insight
o    While it takes time to write an effective SOP, it will increase efficiency. Employees who follow an SOP will not miss important steps in a process