Factors that encourage Team Work

Teamwork is the action taken by the team toward a common goal. A team consists of more than one person, each of which usually has different responsibilities. Factors that Encourage and promote good working relationships
• Trust
• Loyalita
• Modesty
• Cooperation
• Constructive criticism
• Recognize a job well done
• Recognizing the talent of others
• Willingness to discuss problems
• Adequate facilities and equipment
• Pride in total employment of staff
• Circulation of information relating
• coffee-making shared by everyone
• Job descriptions with annual review
• Understand and support other programs
• the general evaluation criteria for personnel
• Openness and willingness to communicate, listen
• Respect for others despite differences in professional
• Knowledge of other job descriptions and responsibilities
• Staff meetings with the agenda and adequate time to discuss
• Sincere protect the rights of other people with respect for privacy
• Appreciate the professionalism of a person regardless of sex, age, race
Understood and accepted. A team needs goals, direction, and purpose. received by team members, and they work together to achieve them. Their manager has explained the importance of achieving larger goals, and team members understand why it is so important for goals to be reached. Committed to their accomplishments, they helped each other to make them a reality.

HOW TO SERVE DRINKS AND TAKE A FOOD ORDER

TASK NUMBER:   BAR-04
DEPARTMENT:     F&B – Bar /Night Club
Why is this task important for you and our guests?
Answers:
1.    To maximize the guest satisfaction
2.    TO be professional in the delivery of personalized service at all levels of interaction.

 STEPS    AND    STANDARDS
1) Approach the guest.   
Go to the guest table by carrying the drinks on a tray. Carry the tray with confidently and approach the table.
2) Present the drink.
Stand by the right side of the guest with right leg slightly in front.Hold the stem/base of the glass; place the glass on the right side of the guest, above the tip of the cutlery.
3) Leaving the table.
Say “Mr./Mrs./Ms./Sir/Madam XXXX, this is your ………..(name of the beverage), please enjoy it” with a smile.

                                             HOW TO TAKE A FOOD ORDER
TASK NUMBER:   BAR-05
DEPARTMENT:     F&B – Bar/Night Club
Why is this task important for you and our guests?
Answers:
1.    To maximize the guest satisfaction
2.    TO be professional in the delivery of personalized service at all levels of interaction.                                

STEPS    AND       STANDARDS
1) Approach the table to take order.   
Approach the guest table and stand in a position that have eye-contact and communication and say, Mr./ Mrs./ Ms./ Sir/ Madam XXXX, would you like to try a snack from the snack menu to accompany your beverage?
2) Suggestive selling.
Look at the guest with a friendly smile, stand upright and lean the body forward a little bit.Recommend snacks from the menu.Repeat the order to guest after written in order pad.  Speak to the guest slowly, clearly and politely.
3) Set the table.   
After orders have been computed in the POS system, cutleries have to be laid according to the guest’s order from the right side.
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