HOW TO SERVE DRINKS AND TAKE A FOOD ORDER

TASK NUMBER:   BAR-04
DEPARTMENT:     F&B – Bar /Night Club
Why is this task important for you and our guests?
Answers:
1.    To maximize the guest satisfaction
2.    TO be professional in the delivery of personalized service at all levels of interaction.

 STEPS    AND    STANDARDS
1) Approach the guest.   
Go to the guest table by carrying the drinks on a tray. Carry the tray with confidently and approach the table.
2) Present the drink.
Stand by the right side of the guest with right leg slightly in front.Hold the stem/base of the glass; place the glass on the right side of the guest, above the tip of the cutlery.
3) Leaving the table.
Say “Mr./Mrs./Ms./Sir/Madam XXXX, this is your ………..(name of the beverage), please enjoy it” with a smile.

                                             HOW TO TAKE A FOOD ORDER
TASK NUMBER:   BAR-05
DEPARTMENT:     F&B – Bar/Night Club
Why is this task important for you and our guests?
Answers:
1.    To maximize the guest satisfaction
2.    TO be professional in the delivery of personalized service at all levels of interaction.                                

STEPS    AND       STANDARDS
1) Approach the table to take order.   
Approach the guest table and stand in a position that have eye-contact and communication and say, Mr./ Mrs./ Ms./ Sir/ Madam XXXX, would you like to try a snack from the snack menu to accompany your beverage?
2) Suggestive selling.
Look at the guest with a friendly smile, stand upright and lean the body forward a little bit.Recommend snacks from the menu.Repeat the order to guest after written in order pad.  Speak to the guest slowly, clearly and politely.
3) Set the table.   
After orders have been computed in the POS system, cutleries have to be laid according to the guest’s order from the right side.
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