HOW TO APPROACH THE TABLE TO SERVE DRINKS

NUMBER    :    06
DEPT           :     F&B – Lobby Lounge
this is important for you ?
1.    To maximize guests satisfaction.
2.    To ensure the guests are quickly attended to
3.    To ensure the table is approached in a courteous manner

STEPS    AND  STANDARDS
Pick up the drinks
Go to the bar and collect the beverages from the bartender.Bring all the require condiments as well. E.g. linen napkin, tidbits, etc.

Approach the table
Walk towards the table. Don’t walk too slow and not too fast either.Walk straight up,keeping an eye on the table where you are going to and at other tables at the same time.When at the table, say: “Excuse me sir / madam or Mr. / Mrs. XXX, here is your drink order”Kneel next to the guest you will serve the drink and serve the beverages accordingly.Older ladies first, followed by younger ladies, male guest and the host as last.

Leave the table
Thank the guest.Say: “Thank you, enjoy your beverages”

HOW TO APPROACH THE TABLE TO SERVE BEVERAGES
NUMBER   :    07
DEPT          :     F&B – Lobby Lounge
this is important for you ?
1.    To maximize guests satisfaction.
2.    To ensure the guests are quickly attended to without too much disturbance

STEPS     AND      STANDARDS
1) Prepare the service
Collect the drinks from the bartender.Place the drinks on the non-slip tray together with tit-bits, a coaster and a linen cocktail napkin.For tit-bits service see SOP 08

2) Approach the table.
Go to the guest table by carrying the drinks and tit-bits on a tray.
 
3) Present the drink.
Stand by the right side of the guest with right leg slightly in front and kneel next to the table and say “Mr./Mrs./Ms./Sir/Madam ..., here are your beverages.Place the coaster in front of the guest. Hold the stem/base of the glass and put the glass on top of the coaster and out the linen cocktail napkins on the right hand side of the beverage.Say “Mr./Mrs./Ms./Sir/Madam ...., this is your ..... (name of the beverage), please enjoy it” with a smile and an open palm pointing to the beverage.

4) Leaving the table.
Quietly back off away from the table, keeping your eye on the guest to ensure they are able to catch your attention should they require anything else.Smile if there is eye contact when you back away from the table.
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