Factors that encourage Team Work

Teamwork is the action taken by the team toward a common goal. A team consists of more than one person, each of which usually has different responsibilities. Factors that Encourage and promote good working relationships
• Trust
• Loyalita
• Modesty
• Cooperation
• Constructive criticism
• Recognize a job well done
• Recognizing the talent of others
• Willingness to discuss problems
• Adequate facilities and equipment
• Pride in total employment of staff
• Circulation of information relating
• coffee-making shared by everyone
• Job descriptions with annual review
• Understand and support other programs
• the general evaluation criteria for personnel
• Openness and willingness to communicate, listen
• Respect for others despite differences in professional
• Knowledge of other job descriptions and responsibilities
• Staff meetings with the agenda and adequate time to discuss
• Sincere protect the rights of other people with respect for privacy
• Appreciate the professionalism of a person regardless of sex, age, race
Understood and accepted. A team needs goals, direction, and purpose. received by team members, and they work together to achieve them. Their manager has explained the importance of achieving larger goals, and team members understand why it is so important for goals to be reached. Committed to their accomplishments, they helped each other to make them a reality.

HOW TO SERVE DRINKS AND TAKE A FOOD ORDER

TASK NUMBER:   BAR-04
DEPARTMENT:     F&B – Bar /Night Club
Why is this task important for you and our guests?
Answers:
1.    To maximize the guest satisfaction
2.    TO be professional in the delivery of personalized service at all levels of interaction.

 STEPS    AND    STANDARDS
1) Approach the guest.   
Go to the guest table by carrying the drinks on a tray. Carry the tray with confidently and approach the table.
2) Present the drink.
Stand by the right side of the guest with right leg slightly in front.Hold the stem/base of the glass; place the glass on the right side of the guest, above the tip of the cutlery.
3) Leaving the table.
Say “Mr./Mrs./Ms./Sir/Madam XXXX, this is your ………..(name of the beverage), please enjoy it” with a smile.

                                             HOW TO TAKE A FOOD ORDER
TASK NUMBER:   BAR-05
DEPARTMENT:     F&B – Bar/Night Club
Why is this task important for you and our guests?
Answers:
1.    To maximize the guest satisfaction
2.    TO be professional in the delivery of personalized service at all levels of interaction.                                

STEPS    AND       STANDARDS
1) Approach the table to take order.   
Approach the guest table and stand in a position that have eye-contact and communication and say, Mr./ Mrs./ Ms./ Sir/ Madam XXXX, would you like to try a snack from the snack menu to accompany your beverage?
2) Suggestive selling.
Look at the guest with a friendly smile, stand upright and lean the body forward a little bit.Recommend snacks from the menu.Repeat the order to guest after written in order pad.  Speak to the guest slowly, clearly and politely.
3) Set the table.   
After orders have been computed in the POS system, cutleries have to be laid according to the guest’s order from the right side.
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HOW TO SERVE SNACKS TO THE TABLE

NUMBER   :     10
DEPT         :     F&B – Lobby Lounge
 is this  important for you ?
1.    To maximize the guest satisfaction
2.    TO be professional in the delivery of personalized service at all levels of interaction.
STEPS     AND    STANDARDS
1) Serve tit-bits to the guests.
Once the guests order beverage and you print it through POS, you get to bar counter pick up beverage with the tit-bits together.There is no charge for these snacks.One container of snacks is usually provided for one table.
           
        HOW TO PRESENT A BILL
NUMBER   :     11
DEPT         :     F&B – Lobby Lounge
 is this important for you ?
1.    To maximize guests satisfaction.
2.    To ensure the bill presented is the correct one
3.    To ensure the bill folder is clean
4.    To ensure the bill presented in a timely manner
5.    To ensure the guest is thanked for coming to the restaurant
 
STEPS    AND    STANDARDS

What are SOPs?

SOPs, more formally known as standard operating procedures, are documented practices designed to ensure consistency in business practices and operations. Many people think of SOPs as only applicable in hands-on laboratory and manufacturing contexts. According to the Environmental Protection Agency, one of the main goals of SOPs is mandating how equipment is maintained, adjusted and used. However, SOPs can also cover more analytical processes, meaning that they can be applied in a variety of business contexts.

A Standard Operating Procedure (SOP) is a document dictating a set of explicit instructions to successfully accomplish a specific goal. SOPs are intended to be followed without deviation, and provide all the required details and decision branches required to perform a given procedure.

Meaning
o    SOP stands for "standard operating procedure."
Features
o    An SOP includes step-by-step instructions for completing a specific task.
Significance
o    SOPs are useful when a specific process must be followed every time a task is performed.
Potential
o    A written SOP will allow a person who is unfamiliar with the task to fill in. If an employee quit with no notice, the SOP would help another employee complete that person's work.
Warning
o    An SOP should only include instructions for one task. Overloading an SOP with irrelevant information will make it difficult to use.
Expert Insight
o    While it takes time to write an effective SOP, it will increase efficiency. Employees who follow an SOP will not miss important steps in a process

HOW TO APPROACH THE TABLE TO SERVE DRINKS

NUMBER    :    06
DEPT           :     F&B – Lobby Lounge
this is important for you ?
1.    To maximize guests satisfaction.
2.    To ensure the guests are quickly attended to
3.    To ensure the table is approached in a courteous manner

STEPS    AND  STANDARDS
Pick up the drinks
Go to the bar and collect the beverages from the bartender.Bring all the require condiments as well. E.g. linen napkin, tidbits, etc.

Approach the table
Walk towards the table. Don’t walk too slow and not too fast either.Walk straight up,keeping an eye on the table where you are going to and at other tables at the same time.When at the table, say: “Excuse me sir / madam or Mr. / Mrs. XXX, here is your drink order”Kneel next to the guest you will serve the drink and serve the beverages accordingly.Older ladies first, followed by younger ladies, male guest and the host as last.

Leave the table
Thank the guest.Say: “Thank you, enjoy your beverages”

HOW TO APPROACH THE TABLE TO SERVE BEVERAGES
NUMBER   :    07
DEPT          :     F&B – Lobby Lounge
this is important for you ?
1.    To maximize guests satisfaction.
2.    To ensure the guests are quickly attended to without too much disturbance

STEPS     AND      STANDARDS
1) Prepare the service
Collect the drinks from the bartender.Place the drinks on the non-slip tray together with tit-bits, a coaster and a linen cocktail napkin.For tit-bits service see SOP 08

2) Approach the table.
Go to the guest table by carrying the drinks and tit-bits on a tray.
 
3) Present the drink.
Stand by the right side of the guest with right leg slightly in front and kneel next to the table and say “Mr./Mrs./Ms./Sir/Madam ..., here are your beverages.Place the coaster in front of the guest. Hold the stem/base of the glass and put the glass on top of the coaster and out the linen cocktail napkins on the right hand side of the beverage.Say “Mr./Mrs./Ms./Sir/Madam ...., this is your ..... (name of the beverage), please enjoy it” with a smile and an open palm pointing to the beverage.

4) Leaving the table.
Quietly back off away from the table, keeping your eye on the guest to ensure they are able to catch your attention should they require anything else.Smile if there is eye contact when you back away from the table.
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The Goal of Team Work

When people work together in an atmosphere of trust and accountability toward common goals, and focus on tasks to be done. Focus resources to overcome obstacles, help to identify new opportunities, and build on the momentum that led to three major benefits:

1.Splitting up better problem
2. Greater productivity
3. More effective use of resources
There are also a bunch of softer benefits of teamwork which greatly improves the workplace:

1. People enjoy working together and teamwork to meet the need for socialization.
2. Working together to help people grow as they learn from one another and develop important skills.
3. Working together toward a common goal provides a sense of purpose that motivates and satisfying.If you look into the group of employees who work as a team, you will see the characteristics or properties:
Openness and candor. The more people who express their feelings and be honest with each other, present real teamwork, team members are basically trusting, more open and honest with each other.when the real teamwork that exists, team members are willing to accept the assignment. Motivated by peer pressure, they also work hard to get better results and correct